When do I receive my order?
When placing an order, please allow us up to 2 business days to dispatch it.

Once your order has been processed, you’ll receive your shipping confirmation email containing your tracking information. With the tracking information provided in your shipping confirmation email, you will be able to follow your order from our warehouse, right up to the moment it is delivered.

Shipping generally takes up to 5 business days worldwide!

Please note that shipping times may vary slightly due to factors beyond our control.


Delays
While we strive to ensure timely delivery, delays may occur due to force majeure conditions. In such cases, we will promptly notify customers if an order is delayed by more than 4 business days.


I now see a longer delivery time of (or a part of) my order. How can I cancel it?
If the order has a longer delivery time than it had previously been announced, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.


Taxes
Customers are responsible for paying any inbound duties and taxes imposed by local customs authorities.


Multiple addresses
We do not offer shipment to multiple addresses for a single order. If you require items to be delivered to different addresses, please place separate orders.


Wrong address
If an incorrect address is provided during checkout, resulting in the return of the product to us, the customer is responsible for all shipping costs associated with resending the product.